Get in touch
We'd Love
to Hear From You.
Questions about an order, your shop, or anything else? Pick a topic and we'll point you to the fastest fix, or send a note and a real human will get back to you.
We typically reply within one business day.
Questions
Good Questions,
Straight Answers.
Your Orders shows every order with its live status, tracking number, and timing. You can also message the maker directly from the order page.
Open the order and choose Report a problem during the inspection window. That pauses the maker's payout right away and puts the order in front of the Fabbr team; if the problem holds up, you get a full refund.
Approved refunds go back to your original payment method, typically within 5 to 10 business days depending on your bank. Orders cancelled before the maker accepted were never charged; that card hold releases on its own.
Head to the Sell on Fabbr page: a free storefront, automated quoting, and Founding Maker perks. You can open your storefront in minutes; a real person reviews and approves every shop.